Frequently Asked Questions

General

Mercedes-Benz of Spokane sales department is open from 9am to 6:30pm Monday through Friday, 9am to 6pm on Saturday, and 10am to 4pm on Sunday. Our service department is open from 7:30am to 5:30pm Monday through Friday, 8am to 4pm on Saturday, and closed on Sunday.

Excellent question. Model, trim, price, new or pre-owned; all of these factors are determined by your needs. A family vehicle suitable for road trips is a much different thing than a run-around for errands and groceries. Mercedes-Benz of Spokane prides itself on finding the perfect car for you. Contact us today or call our sales department at 509.455.9100.

Every one of our vehicles is backed by one of the most comprehensive warranties available. Mercedes-Benz of Spokane's new vehicles come standard with a four-year/50,000 mile* new vehicle limited warranty. Our certified pre-owned vehicles are covered by any remaining portion of that new vehicle warranty, but when that ends, the Mercedes-Benz certified pre-owned limited warranty kicks in: another 12 months of coverage with unlimited mileage.

While service is not complimentary with you new or pre-owned vehicle, Mercedes-Benz of Spokane offers a pre-paid service program at two separate tiers. Both provide the convenience and peace of mind that only comes with the best or nothing.

Absolutely. Contact us today to make an appointment.

Yes indeed. Mercedes-Benz of Spokane actively accepts trade-ins to reduce your bottom line and boost our inventory. Find out what your vehicle is worth at KBB.com.

Sales

That really depends. The basic rule of thumb is this: the more money paid in advance, the less the monthly payment will be. At Mercedes-Benz of Spokane, we'll ask you how much you wish to pay per month and work with you from there. Take a look at payment options on our finance page, give us a call at 509-455-9100, or drop in to our dealership to speak with a financing specialist.

Mercedes-Benz of Spokane uses unbiased, third-party software to determine your current vehicle's worth. This fair and objective market value is then deducted from your new purchase. Determine your car's value at KBB.com.

Mercedes-Benz of Spokane offers competitive interest rates equal to or better than most area lenders. But if you find a better rate elsewhere, our sales specialists and finance experts will work diligently to provide you with the same. Visit our dealership to begin a conversation.

While we cannot guarantee it, more often than not Mercedes-Benz of Spokane customers receive their keys the same day they purchase their new vehicle. Call us at 509-455-9100, or view our new inventory or used inventory.

Nothing could be easier. We encourage every prospective customer to test drive before they buy. Give us a call at 509-455-9100 or contact us today.

This of course depends on the year, make and model you choose, but at Mercedes-Benz of Spokane, we pride ourselves on providing customers with completely transparent pricing. This means a detailed proposal outlining selling price, trade value, taxes, fees, rebates, money due at signing and monthly payment amounts. Contact our sales team at 509.455.9100 to get started.

Service

When you bring your vehicle to Mercedes-Benz of Spokane for service, you will receive a detailed explanation of the work needed on your car, with no technical expertise required. Our service technicians will provide you with a clear and simple description of what –if anything –is wrong and how to fix it. Furthermore, with our pre-paid service schedule program on all vehicles purchased here, there will be no guesswork; all of your regularly scheduled appointments are planned and will notify you when necessary.

You can easily find any and all recalls on your vehicle by visiting www.nhtsa.gov/recalls. The National Highway Traffic Safety Administration offers an extensive database of all recalls, searchable by state license plate, VIN number, or year, make and model.

The answer varies depending on the work being done, but at Mercedes-Benz of Spokane our service estimates are carefully calculated using past experience and a detailed parts availability database. You will never be here longer than necessary. Additionally, we will send you text or email notifications updating you on the progress of your service, in case you have somewhere to be in the meantime.

In the case of our pre-paid service schedule program, you need not worry about it. All other pricing is upfront. You will never encounter hidden service fees at Mercedes-Benz of Spokane.

Absolutely. Mercedes-Benz of Spokane carries an extensive loaner fleet, allowing you to travel in the style to which you are accustomed while we take care of your ride. Reserve one today with your scheduled service.

Our service department will set up completion notifications to any device you wish. Mercedes-Benz of Spokane can send you messages via email, phone or text to let you know your car is ready to go.

At Mercedes-Benz of Spokane, we guarantee all parts and service for new and certified pre-owned cars purchased and serviced here.

After-hours pickup is unfortunately not possible, but we here at Mercedes-Benz of Spokane do offer both after-hours and early bird drop off.