Customer Testimonials

Google ★★★★★ August 10 2022

User User

Great dealership to buy from. Thomas was my salesman and he did a great job. He was never pushing and was upfront and honest with me. I was waiting to buy one of the cars on the lot and Mr. Sullivan kept me up to date on weather it was still there. Great guy and great dealership!

Google ★★★★★ June 11 2022

Hollie Skipper

This most recent car shopping and buying experience was the best I’ve encountered. Our salesman Riley was very polite and knowledgeable and never once did we feel pressured. He asked where we wanted to be for payments and he achieved that with extended warranty and GAP insurance included. There was no back and forth of “let me ask my manager”, he had paperwork ready for us to just come in and sign, overall a very smooth process. Riley said he promised himself to be a “different” used car salesmen and he definitely is. Thank you Riley!

Google ★★★★★ April 9 2022

Robert Eddy

Client Advisor Mark Jacobs and Finance Manager Brady Wakefield work seamlessly as a great team and make buying a car a full and fine experience. Mark answered my typical questions with impressive honesty, but those questions unique to me – a half-dozen unusual questions about driver visibility -- he answered those questions that many people would consider crazy, those answers were what finalized my decision to buy a particular model and item. Mark Jacobs is honest, will admit what he does not know, will answer questions with unusual fullness without becoming boring, and will share his own driving experience and product knowledge in all sorts of practical ways. Example: he shared that it took him “a month to get used to driving a new model.” I say use Mark Jacobs as a sales person and be sure to access the practical wisdom of Brady Wakefield: a great team!

Google ★★★★★ March 6 2022

Salena Brown

My family and I have not had a smoother or more delightful experience buying a car than we did at Mercedes. Thomas made our first buy of a Mercedes extremely easy. He went above and beyond to make sure we knew all about the car, help get the right prices for us, and even went out of his way to try and help move all of our stuff out of our car. We highly recommend Mercedes-Benz and Thomas for anyone seeking a great car as well as an honest, knowledgeable, and helpful salesman.

Google ★★★★★ February 14 2022

Christine Bissaillon

Mark and Riley were both so great to work with! They even put a giant red bow on our car when we came to pick it up this morning, as they knew it was a Valentine’s Day gift from my sweet husband! Kim was also excellent! She was very helpful and kind. Thank you all!

Mercedes-Benz of Spokane

sales
service
parts
Monday
09:00 AM - 06:30 PM
Tuesday
09:00 AM - 06:30 PM
Wednesday
09:00 AM - 06:30 PM
Thursday
09:00 AM - 06:30 PM
Friday
09:00 AM - 06:30 PM
Saturday
09:00 AM - 06:00 PM
Sunday
10:00 AM - 05:00 PM
Holiday
Closed
Monday
07:30 AM - 05:30 PM
Tuesday
07:30 AM - 05:30 PM
Wednesday
07:30 AM - 05:30 PM
Thursday
07:30 AM - 05:30 PM
Friday
07:30 AM - 05:30 PM
Saturday
08:00 AM - 04:00 PM
Sunday
Closed
Holiday
Closed
Monday
07:30 AM - 05:30 PM
Tuesday
07:30 AM - 05:30 PM
Wednesday
07:30 AM - 05:30 PM
Thursday
07:30 AM - 05:30 PM
Friday
07:30 AM - 05:30 PM
Saturday
08:00 AM - 04:00 PM
Sunday
Closed
Holiday
Closed